Frequently Asked Questions
Your Go-To General Contractor in Braintree and Scituate, MA
At The Primo Company, we believe in building strong relationships through honest communication and superior craftsmanship. We know that undertaking a home remodeling project or new construction is a big decision, and you likely have many questions. Here are some of the most common inquiries we receive, answered to help you feel confident in choosing us as your trusted partner. If you don't find the answer you're looking for, please call us at (617) 842-2842.
General & Company Information
What services does The Primo Company offer?
We are a full-service general contractor specializing in all aspects of home remodeling and new construction. Our services include:
- Kitchen remodeling
- Bathroom remodeling
- Home additions
- New home construction
By being your single point of contact for all these services, we simplify the entire process and ensure seamless project execution.
What areas do you serve?
We proudly serve Braintree, MA; Scituate, MA; and the surrounding communities. We have built our reputation in this area over 22 years by delivering exceptional service to our local customers.
Why should I choose The Primo Company for my home remodeling project?
Our commitment to quality, experience, and communication sets us apart. We have over 22 years of hands-on experience, and our owner-operated approach ensures that every detail is handled with care. We maintain a skilled crew focused on customer satisfaction and believe in keeping you informed through every phase of your project.
Are you a licensed and insured contractor?
Yes. The Primo Company is a fully licensed and insured general contractor. We carry all necessary general liability and workers' compensation insurance to protect our clients, our team, and your property throughout the entire project. We can provide proof of our credentials upon request.
Why is it better to hire one general contractor rather than multiple specialists?
Hiring one general contractor, like The Primo Company, provides a streamlined and more efficient process. We manage all the moving parts—from plumbers and electricians to painters and carpenters—so you don't have to. This ensures excellent communication, a cohesive vision, and a more accurate project timeline and budget.
The Remodeling & Construction Process
How do I get started with a kitchen or bathroom remodel?
The first step is to schedule a consultation with our team by calling us at (617) 842-2842. We’ll come to your home in Braintree or Scituate, MA to discuss your vision, assess the space, and provide a clear plan and estimate. This initial meeting is crucial for understanding your goals and beginning the design phase.
Who will be managing my project on a day-to-day basis?
As an owner-operated company, our owner, along with a dedicated project manager, provides hands-on oversight for every job. You will have a primary point of contact who is responsible for managing the crew, keeping the project on schedule, and communicating with you regularly to ensure your satisfaction.
What happens if you discover unexpected issues, like water damage or bad wiring?
Finding unforeseen issues, especially in older homes, is not uncommon. When this happens, we immediately stop work and inform you of the issue. We'll explain the problem, provide a clear solution, and present a revised estimate and timeline to get your approval before we proceed. Our priority is to resolve the problem properly and safely.
How do you handle cleanup during and after the project?
Our team is committed to keeping your home as clean as possible throughout the process. We use dust barriers and floor protection to contain the mess. At the end of each workday, we perform a general cleanup, and at the end of the project, we ensure the entire space is thoroughly cleaned and ready for you to enjoy.
Do you offer a warranty on your work?
Yes, we stand behind the quality of our craftsmanship with a comprehensive warranty. Our projects are built to last, and if any issues related to our workmanship arise after completion, we'll address them promptly. We can provide you with the full details of our warranty policy during our initial meeting.
Project Specifics & Services
Can you help me with custom cabinetry and countertops for my kitchen?
Absolutely. Our kitchen remodeling services include expert guidance and installation of custom cabinetry and a wide variety of countertops. We work with trusted suppliers to offer high-quality options in materials like granite, quartz, and marble to create the perfect look and functionality for your kitchen.
Do you handle accessible or aging-in-place bathroom remodels?
Yes, our bathroom remodeling services include creating safe and accessible bathrooms. We can install features such as walk-in showers with grab bars, comfort-height toilets, and non-slip flooring to ensure your bathroom is comfortable, functional, and safe for everyone.
Can you help me plan a new home build if I don't have an architect or a plan yet?
Yes. We are an experienced new home builder that can work with you from the very beginning. We can help you find and work with an architect to develop a custom plan that meets your needs, or we can work with a pre-existing plan you have. We are with you every step of the way to make your dream home a reality.
How do home additions add value to a home?
A professionally built home addition can significantly increase your home’s usable space and market value. Whether it's an extra bedroom, a larger kitchen, or a second-story addition, it provides the space you need without the hassle and cost of moving. Our additions are built to seamlessly blend with your existing home's design and structure.
Ready to start your remodeling journey?
Contact The Primo Company today at (617) 842-2842 to schedule a consultation for your home remodeling, new construction, or addition needs in Braintree or Scituate, MA.